VialPay Web Privacy Policy and Cookies 

(Last update: 14.10.2019)



Welcome to

This Website is owned and managed by Vetrya S.p.A. This document is intended to describe the management of this site, with reference to the use of cookies and the processing of personal data of users/visitors who consult it.

The Privacy Policy provided, is pursuant to the Italian law applicable with regard to the protection of personal data (the "National Law") and the EU Regulation 679/2016 - General Data Protection Regulation ("GDPR") (henceforth the National Regulations and the GDPR are collectively referred to as "Applicable Regulations") and the General Provision of the Italian Guarantor of 8 May 2014 regarding cookies, to those who connect to the site

This Privacy Policy is provided only for the site mentioned above (hereinafter the "Site" or "this Site") and its possible subdomains, but not for other websites that may be consulted by the user through specific links.

Users/visitors are invited to carefully read this Privacy Policy before submitting any personal information and/or filling in any electronic form on the site itself.


Data Controller and Data Protection Officer

The Data Controller is Vetrya S.p.A. (hereinafter “Vetrya”) - located in Via dell'Innovazione 1, 1a and 2 - 05018 Orvieto (Terni). In turn, Vetrya S.p.A. has appointed a Data Protection Officer (or “DPO) that you can contact at the e-mail address: for any information regarding the processing of Vetrya's personal data, including the list of data processors.

The data will be processed exclusively by Vetrya’s authorized personnel and its collaborators or by any company expressly appointed as Data Processors. Excluding these hypotheses, data will not be communicated to third parties or widespread, except in specific cases provided by national law or by the European Union.

Personal Data We Process

"Personal Data" means any information concerning an identified or identifiable person with particular reference to an identifier such as the name, an identification number, location data, an online identifier or one or more characteristic elements of his/her physical, physiological, psychic, economic, cultural or social identity.

The Personal Data collected from the Site are the following:


1. Navigation Data

Computer systems and software procedures used to operate this Site acquire, during normal operation, some personal data that is implicitly transmitted in the use of Internet communication protocols.

This information is not collected to be associated with identified interested parties, but due to its nature could, through processing with data held by third parties, allow users/visitors to be identified (for example IP address, computer domain names used by users connecting to the site, the code indicating the response status of data from the server, type of browser, etc.).

These data are used only for statistical information (therefore they are anonymous) and to check the correct functioning of the Site.

2. Cookies 

The Site does not use profiling cookies.


2.1 General information on cookies and other monitoing technolgies

It is possible that, while browsing this Site, some information of the user (for example information that the user does not actively provide) are collected in passive form by means of different technologies (i.e. information that the user does not actively provide). Vetrya and the third-party service providers collect passively and use the information in various ways, including:

  • Through the user's browser: some information is collected from most browsers, including the MAC address (Media Access Control), computer’s type (Windows or Macintosh), the screen resolution, the version of the operating system and the type and version of the Internet browser. If you access the site from a mobile device, Vetrya can collect similar information, including the type of device and the identifier.

  • Using cookies: cookies are information stored directly on the used computers. Cookies allow us to collect information such as the type of browser, time spent on the Site, pages visited and language preferences. Vetrya and the service providers use the information for security purposes, to facilitate navigation, to view data more effectively and to personalize the user experience when using the Site. In addition, cookies are used to collect statistical information on the use of the Site in order to constantly improve its structure and functionality, understand how it is used by users and try to solve problems. The user can refuse to accept cookies by following the instructions of his browser; however, if he/she does not accept them, he/she may encounter some inconveniences when using the Site. 


2.2 General information on the rules regarding the use of cookies

The Provision of the Italian Guarantor of Privacy for the protection of personal data n. 229 of 8 May 2014, published in the Italian O.G.(Official Gazette) n. 126 of 3 June 2014, has categorized cookies in two macro-categories: "technical" cookies and "profiling" cookies.

Technical cookies. Technical cookies are those used for the sole purpose of "transmitting a communication over an electronic communication network, or as strictly necessary for the provider of an information society service explicitly requested by the subscriber or user to provide this service. They are not used for other purposes and they are normally installed directly by the website owner or manager. They can be divided into browsing or session cookies, which guarantee the normal navigation and use of the website (allowing, for example, to make a purchase or log in to access restricted areas); analytics cookies, similar to technical cookies when used directly by the site manager to collect information, in aggregate form, on the number of users and how they visit the site; functionality cookies, which allows the user to navigate according to a series of selected criteria (for example, the language, the products selected for purchase) in order to improve the service rendered to the same. The prior consent of the users is not required for the installation of these cookies.

Profiling cookies. Profiling cookies are designed to create user profiles and they are used in order to send advertising messages in line with the preferences shown by the user while browsing the web site. Due to the particular invasiveness that such devices can have in the private sphere of users, the legislation provides that the user must be adequately informed about their use and thus express their valid consent.

In the same Provision the Italian Guarantor of Privacy has also categorized cookies according to the subject that acts as Data Controller of the personal data collected by the cookie, distinguishing between first-party cookies and third-party cookies.

First-party cookies. These are cookies managed by the site owner. For these cookies, the obligation of disclosure rests with the owner of the site. The latter also has the obligation to indicate the methods for the possible blocking of the cookie.

Third-party cookies. These are cookies managed by a third party other than the site owner. For these cookies, the obligation of the privacy policy and the indication of the modalities for the possible blocking of the cookie is up to the third party, while the owner of the site is obliged to insert on the site the link to the website of the third party where these elements are available.

In both types of cookies (first-party or third-party) the collection of consent, which is necessary if the cookie is a profiling one, occurs through a special banner on the home page of the site.


2.3 Characteristics of the cookies used by this website

This Privacy Policy contains the list of all the cookies used by this Website. In the first group are listed the so-called technical cookies whose usage does not require the user's consent. If present in this Website, the profiling cookies are listed in the second group. 

For both groups, the following information is shown for each type of cookie:

  • Name

  • Function

  • Owner (first or third-party)

  • Duration

  • How to block cookies

Please note that the possible blocking of technical cookies could compromise the functionality of this Website.


2.3.1 Links and other websites

This site may contain links or references to access to other websites. Vetrya does not control the monitoring technologies of other websites to which this Privacy Policy does not apply.


2.3.2 Types of cookies used by this website

Technical cookies

Below, by way of example but not limited to, are the instructions for managing cookies in reference to the most popular browsers:


Internet Explorer: click here

Mozilla Firefox: click here

Google Chrome: click here

Opera: click here

Safari: click here

3. Data provided voluntarily by users/visitors

Through the Website you have the possibility to voluntarily provide Personal Data to use the services illustrated below or to contact Vetrya through the contact details on the site. This involves the acquisition by Vetrya of the email address of the sender and/or of any other personal data that will be processed exclusively to respond to the request and fulfil the requested service.


Vetrya will process the data voluntarily provided by the user in compliance with the Applicable Regulations, assuming that they refer to you or to third parties who have expressly authorized you to provide them on the basis of an appropriate legal basis that legitimates the processing of the personal data in question. With respect to these hypotheses, you are acting as an independent Data Controller, assuming all legal obligations and responsibilities. In this sense, you confer on the point the broader indemnity with respect to any dispute, claim, request for compensation for treatment damage, etc. that should reach Vetrya from third parties whose Personal Data have been processed, through your use of the Site, in violation of the Applicable Regulations.

3.1. List of services accessible from the site


Service name: "Contacts"

Drscription of the service: using the service, you will be contacted by Vetrya to receive information on VialPay

Data processed: name, last name, email address

Processing methods: electronic

Processing duration and retention period: the duration of the processing and the retention period is equal to one year starting from the date of entry in the form of own personal data, and in any case, for the time necessary to respond to requests from the user

Rights of the interested party: see "Rights of the interested parties"


Personal data provided by users/visitors will be communicated to third parties only if the communication is necessary to comply with the requests of the users/visitors themselves.

Purpose, legal basis and mandatory or optional nature of the processing


The Personal Data you provide through the Site will be processed by Vetrya for the following purposes:

a) purposes related to the execution of a service requested through the forms and contact details on the Site;

b) purposes of statistical research/analysis on aggregate or anonymous data, without therefore the possibility of identifying the user, aimed at measuring the functioning of the Site, measuring traffic and assessing usability and interest;

c) purposes relating to the fulfilment of a legal obligation to which Vetrya is subject;

d) purposes necessary to ascertain, exercise or defend a right in judicial proceedings or whenever the judicial authorities exercise their jurisdictional functions;

The legal basis for the processing of Personal Data for the purposes referred to in point a) is the provision of a service or response to a request that does not require consent pursuant to the Applicable Regulation. The purpose referred to in point b) does not involve the processing of Personal Data, whereas for the purposes referred to in points c) and d) it represents a legitimate processing of Personal Data pursuant to the Applicable Regulation as, once Personal Data has been provided, the processing is necessary to fulfil a legal obligation to which Vetrya is subject or to exercise its right of defence in court. Providing your Personal Data for the purposes listed above is optional, but their non-conferment, could make it impossible to meet your request or fulfil a legal obligation to which Vetrya could be subject.



Your Personal Data may be shared, for the purposes specified in point 3, with:


  • subjects necessary for the provision of the services offered by the Site including, for example, the sending of e-mails, the analysis of the functioning of the Site, which typically act as data processors of Vetrya’s data processing;

  • people authorized by Vetrya for the processing of Personal Data that are committed to confidentiality or have an adequate legal obligation of confidentiality; (for example Vetrya’s employees and collaborators);

  • courts in the performance of their duties when required by Applicable Law.

Processing Method


The data processing is carried out using IT and telematic tools and/or manually (for example on paper) for the time which is strictly necessary to achieve the purposes for which the data were collected and, in any case, in compliance with the regulations in force on the subject.

Data Retention

Except as specifically indicated for the individual services (see point 3.1. List of services accessible from the Site), Vetrya will process your Personal Data up to the time permitted by Italian Law in order to protect its own interests (Articles 2946 and 2947 (1)(3) of Italian Civil Code). More information regarding the data retention and the criteria used to determine this period, can be requested by writing to the DPO.

Optional supply of data


For the exception of what has been specified for navigation data, users/visitors are free to provide their personal data. Failure to provide such data may only result in the impossibility of obtaining what is requested.

Rights of interested parties


Within the limits of the Applicable Regulations, you have the right to ask Vetrya, at any time, the access to your Personal Data, the correction or cancellation of the same, or to oppose to their treatment, the limitation of the processing and to obtain in a structured format, commonly used and readable by an automatic device, the data concerning you.

Requests should be sent by e-mail to the address:

Under the Applicable Law, you have in any case the right to make a complaint to the competent supervisory authority (Italian Guarantor for the Protection of Personal Data) if you believe that the processing of your Personal Data is contrary to the current legislation.

Changes to this Policy

Vetrya could make changes to this Privacy Policy. See the "Last Update" legend at the top of this page to learn about the latest revision of this Policy. All changes made will come into effect as soon as the revised version of this Web Privacy and Cookie Policy will be published on the Website.